FAQ

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Web Hosting

If you've ever deals with some web hosting company, you know that it can be a difficult and lengthy process just to change some information or creating a new email addresses. It may require multiple, confusing emails before changes can be made. Now, however, we gives you the ability to make all of those changes online! You can change your password or creating new emails in just a few seconds, using our site manager/control panel system. Access your domain from any web browser 24 hours a day, 7 days a week, using your username and password.

Orders can be set up in less than 60 minutes during normal business hours.

Our support team work from 9am to 9pm, 7 days a week including public holiday.  Please submit your support ticket via our HelpDesk system at http://www.firstonline..com.my/support

Your account will stop working, depending on your usage pattern, you may need to upgrade your account to higher bandwidth.

Yes, we currently have clients that use .com, .net, .cc, .il, .tc, .nu, .ve, .sg, .my and many other international domain names.

We offer Linux web hosting accounts (CentOS Linux). We do not offer Windows for web hosting for several reasons, especially high cost of licensing. Linux is the most accepted platform worldwide for web hosting and easy available of programming script for PHP make it the world No.1

You can login to your cPanel web control panel at http://yoursite.com/cpanel where "yoursite" is your own domain name

Yes, your site statistics available from your cPanel.

You should place all of your web documents in the public_html directory.

Front page is considered obsolete as Microsoft stop producing this software few year back. However if you still using Microsoft Front Page to develop your website you may refer to the possibility below: The most common problem is not using the full url when uploading your site. Make sure you use the entire http://www.domain.com in the address you are attempting to publish to.

You are still seeing the default index.html page set up when you ordered your hosting plan through us. Make sure to delete that old index.html page, then your site should resolve correctly.

Yes, index.php will work as a main page of your website if index.html or index.htm is not within the same folder.

You will need to either use the file-manager built into your control panel, or use FTP client. There are many free open source FTP software that can be downloaded for free.

Hostname: yourdomain
Username: yourusername
Password: yourpassword

We are using cPanel web control panel software.

Yes absolutely. Both hosting packages include a feature rich and very user friendly control panel/site manager. This is included and enables you to manage your entire site with ease. You will be able to set-up your email accounts, view detailed traffic statistics, and perform various other admin tasks with the click of a button.

No refund will be made for domains name registration once the domain had been registered as payment for domain is made to Registrar. Refund is only applicable for Web Hosting if you are not satisfied with our service within 7 days from order date subject to 10% administrative charges.

You can create additional FTP account according to the maximum allowed under your package. To create your FTP account, Simply login to your cpanel choose FTP Manager -> then select FTP Account -> add FTP Account, give the username and password for this newly created FTP account.

You can change your password from cPanel.  Unless you lost your cPanel password please submit support ticket to http://www.firstonline.com.my/support so our technical staff can reset it for you. The password will be automatically delivered to your email that registered in our database. If you have change your email address please notify us immediately.

Depending on your computer firewall setting, you can also login to your ftp directly from My Computer as follow:

ftp://username@yourdomain.com
Username: yourusername
Password: yourpassword

If the ftp account is sub-ftp, you need to access this way

ftp://username@yourdomain.com
Username: subusername@domain.com
Password: yourpassword

Note that this information is CASE-SENSITIVE! and also username for sub-ftp will be username@domain If your address bar is not enable, please click on view -> Toolbars and select address Bar. at the address bar type: ftp://username@yourdomain.com and then fill-in your username and password.

Please take note that your domain is protected by our firewall against intrusion and unauthorized access. If login password are being enter by error continuously for 5 times the IP address of the user will be blocked by our firewall. If you accidentally entering your password by error (either email password or cPanel password) continuously for 5 times and being blocked by our firewall, please obtain new IP address by restarting your modem and router, you will then able to access again. Alternatively you may wait for 60 minutes for the blocked IP address to be released.