Simply go to: http://www.yourdomain.com/webmail Remember when logging in, that your username must be your email address

New e-mail accounts can be setup in your cPanel by clicking on "Mail Menu" --> "Add/Manages/Remove accounts."  User manual available on the following link https://documentation.cpanel.net/display/74Docs/Email+Accounts

Email configuration is available in your cPanel, you can access the info this way:

a) login to cPanel
b) click on Email Account, all email will be listed
c) click connect devices (located at right hand side of your email)
d) click set Up Mail Client, here you will see the setting needed to setup your email

By default only high scoring spam will be deleted, however you can choose to deliver this email by changing the setting in your cPanel under MailScanner. Any email reported by the system as spam will have the subject line modified and header tagged to indicate them so that you can automatically filter them from your inbox and place them in a separate folder so that you can check them at a later time. You can configure MailScanner to delete or deliver email marked as Spam and/or Definitely Spam for you.

Not unless it is an email from someone you regularly receive email from. The simplest thing to do would be to add an extra inbox rule in your email client to keep email from them in your inbox. Alternatively, you can add them to your whitelist in the cPanel MailScanner configuration.  This is how whitelist can be done:
a) login to cPanel
b) click on MailScanner
c) click on Email Black/Whitelist settings
d) add the email you want to receive in Spam Whitelist
e) click change to save the setting

No. All the email is scanned and assigned a score based on the likelihood that an email is spam. Thresholds (low scoring and high scoring spam) are used to determine whether an email should be tagged as spam: it is important that this is done to help avoid false-positives and false-negatives

Not necessarily. The system is not foolproof and there will be instances where legitimate email is tagged as spam and where spam is not tagged as such. This is why only high scoring spam was tagged as spam, however you can change the setting in your cpanel:
a) login to cPanel
b) click on MailScanner
c) click on Other Settings
d) Change High scoring spam setting from default 10 to lower number for example 7
e) Click Change button to save the setting

Yes, you can configure the service to either scan for viruses, spam or both, please follow the following step:

1. login to your cpanel

2. look for MailScanner icon (normally at the last icon)

3. look for title "Change All Domain Settings"

4. under Spam Scanning you can set it to "yes" or "no". if set to "yes" MailScanner is enable, if set to "no" Mailscanner is disable and will not scan your email for Spam Mail. At the same time you can also decide to deliver or to delete the email tagged as spam for low scoring spam and high scoring spam (this functions will only work if Spam Scanning set to "yes". The same apply to Virus Scanning, you can set it to "yes" or "no" to enable or disable the anti virus checking. We strongly recemmend you set Virus Scanning to "yes" for your security.

Note: any changes to MailScanner configuration will take effect after 10 minutes.

Yes, by default Virus Scanning is enable in MailScanner unless your disable it. All emails and file attachments will be scanned for viruses. If virus found, the virus is removed from the email before it is delivered to your mailbox, a text file attachment will be added to the email notifying you of the virus infection.

Antivirus software will not be able to guarantee 100% detection, however nearly all infected files and dangerous file attachments should be detected by the antivirus software. The Antivirus software are configure to scans all incoming email only and not Outgoing email to speed up email delivery.

Yes! viruses not only coming from email, there are many other ways that your computer can become infected. You should always install an anti-virus solution on every computer and ensure that it is constantly kept up to date.

You should create a separate folder in your email client called Spam. You should then create an inbox rule to place any email containing the strings {Spam?} or {Definitely Spam?} into that folder.

The following is a list of file attachments that may be blocked by the service (the attachments are removed from emails before delivery to you): # These are known to be dangerous in almost all cases. .reg Possible Windows registry attack .chm Possible compiled Help file-based virus .cnf Possible SpeedDial attack .hta Possible Microsoft HTML archive attack .ins Possible Microsoft Internet Comm. Settings attack .jse_ Possible Microsoft JScript attack .lnk Possible Eudora *.lnk security hole attack .ma_ Possible Microsoft Access Shortcut attack .pif Possible MS-Dos program shortcut attack .scf Possible Windows Explorer Command attack .sct Possible Microsoft Windows Script Component attack .shb Possible document shortcut attack .shs Possible Shell Scrap Object attack .vbe or .vbs Possible Microsoft Visual Basic script attack .wsc .wsf .wsh Possible Microsoft Windows Script Host attack .xnk Possible Microsoft Exchange Shortcut attack .gif Possible Windows Explorer Command attack .bmp Possible Windows Explorer Command attack # These 2 added by popular demand - Very often used by viruses .com Windows/DOS Executable .exe Windows/DOS Executable # These are very dangerous and have been used to hide viruses .scr Possible virus hidden in a screensaver .bat Possible malicious batch file script .cmd Possible malicious batch file script .cpl Possible malicious control panel item .mhtml Possible Eudora meta-refresh attack # Deny filenames ending with CLSID's {[a-hA-H0-9-]{25,}\} Filename trying to hide its real extension Examples: A977FF0C-8757-4E76-8533-482F91946233 000209FF-0000-0000-C000-000000000046 # Deny filenames with lots of contiguous white space in them. Filename contains lots of white space # Deny all other double file extensions. This catches any hidden filenames. Found possible filename hiding Examples: .txt.pif .doc.pif .doc.com .txt.exe

simply go to your cPanel, under MailScanner, click [email Black/whitelist setting], then fill-in *@yourdomain.com in the whitelist and then click on the [change] button, then click [back to the mailscanner configuration] and then click on [change] button once again to retart the mailscanner. You are done. Note: changes will take up to 10 minutes to take effect.

simply go to your cPanel, under MailScanner, click [email Black/whitelist setting], then fill-in email@domain.com for whitelisting an email or fill-in *@domain.com for whitelisting a domain name in the whitelist column and then click on the [change] button, then click [back to the mailscanner configuration] and then click on [change] button once again to retart the mailscanner. You are done. Note: changes will take up to 10 minutes to take effect.

Yes, we support both POP3 and IMAP email client, email setting available in cPanel as follow:
a) login to cPanel
b) click on Email Account, all email will be listed
c) click connect devices (located at right hand side of your email)
d) click set Up Mail Client, here you will see the setting needed to setup your em