DNS (Domain Name Server) is a system that translates a domain name from letters (www.domain.com) into a numerical IP address (23.227.133.221). Each time you register a domain name you must specify your DNS information. If you register a domain name through us, you can use DNS information free of charge! This is known in the industry as "parking" a domain- parking is free using our servers.

Typically, the DNS changes will be completed within 24 to 48 hours. This is standard Internet propagation time although it could be faster. The central registry databases update automatically, upon your submission of new information.

The following steps needed in order to transfer .com.my, .net.my, .org.my, .my, .edu.my or .gov.my to First Online:

a)  login to Mynic domain control panel at https://wwwmynic.my
b)  Change your domain Invoicing Party to First Online (M) Sdn Bhd (R050)
c)  make your order from First Online webisite https://www.firstonline.com.my/eweb/domain_transfer/

If you facing any problem while processing the transfer and need help you may contact our sales team at JB: +607-3530011 KL: +603-5521 8711 or Whatsapp +60103436677

You need to contact your hosting provider and obtain the following:

a) Request for domain name to be unlocked
b) Request for authorization code or also known as EPP code
c) Make order for domain transfer from https://www.firstonline.com.my/eweb/domain_transfer_internic

During the transfer process a verification email will be send to your current host and requires them to give authorization.  The transfer will take place if authorization is given.

Note:  Domain that recently registered or recently transferred cannot be transfer again within the first 60 days from the registration/tranfer date.

Please follow this steps:
a)  login to your account at https://www.firstonline.com.my/eweb/login
b)  select Domain Management (from left-hand menu)
c)  Click on EPP Code to request for EPP code

If you lost your password, you can click forgot password button on the login page, new password will be sent to your email.  However if your email is no longer valid, you need to contact our office for manual processing where our staff may request for verification and documentation proof before assisting you to change your email.

It is very important for you to choose a proper hosting company to manage your domain name, avoid using sub-reseller or those who not running fulltime in hosting business.

Below is the steps can be taken:

For Mynic Domain name
For Mynic domain with extension .com.my, .net.my, .org.my, .my, .edu.my or .gov.my, please contact our Domain Registration Department at domreg@firstonline.com.my or telephone +607-3530011/+603-5521 8711, as Mynic Authorised Reseller we will be able to assist you to get Mynic to reset domain password for you.

For .com domain
For .com domain if you lost your domain password and email address in registrar database is not valid, there is no way for you to retrieve your domain name.  Please wait for the domain to be expired and released for public to apply than you can just apply for the same domain again, this process normally take about 60 to 90 days.